Your privacy mattersHere's how it's protected.

This website

This site does not ask you to submit personal information.

Booking, sessions and records

Free consultations are booked through Google Calendar, which collects only your name, contact details and preferred language. If you message on WhatsApp, please use it only to arrange an appointment — don't share personal health details there; we'll talk properly on the call.

Personal health information from your sessions is collected, used and stored in line with Ontario's Personal Health Information Protection Act (PHIPA) and the standards of the Ontario College of Social Workers and Social Service Workers. [Name the system used for session records, video and receipts once chosen, e.g. Jane.]

Confidentiality and its limits

What you share in therapy stays confidential, except where the law requires disclosure — for example, a serious risk of harm to yourself or others, or a child in need of protection. These limits are reviewed with you before your first session.

Questions

To ask about your information or request access to your record, contact Hanaa Fadlallah at hanaafadlallah@gmail.com.